Privacy Policy

Ember Creative (referred to as "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect personal information about you when you interact with our website, including:

• Contact Information: Name, email address, phone number, and postal address.

• Payment Information: Credit card details and billing address (processed securely via Stripe).

• Account Information: Username and password for your Ember Creative account.

• Service Usage Information: Details about your interactions with our website and services, including design requests and feedback.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services.

• Process your transactions and manage your subscription.

• Communicate with you, including responding to your inquiries and sending updates.

• Improve our website and services based on user feedback.

• Comply with legal obligations and protect our rights.

3. Disclosure of Your Information

We may share your personal information in the following circumstances:

• Service Providers: We may share your information with third-party service providers, such as Stripe, to facilitate payment processing and improve our services. These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Security of Your Information

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorised access, loss, or misuse. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

Under Australian law, you have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.

• The right to request correction of any inaccurate or incomplete personal information.

• The right to request deletion of your personal information, subject to certain exceptions.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to those websites, and we encourage you to review the privacy policies of any third-party sites you visit.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this policy. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the new policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

Ember Creative